Customer service guide Review
at BT Group
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: March 2025
Overall Rating
3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
-
Overview of Role
3/5
-
Skills Development
2.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
answering queries and solving issues related to billing
To what extent do you enjoy your programme?
2/5
personally I did not enjoy the programme but I appreciate how professional and organised it was
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have learnt new technical skills within my role
Structure and Support
How well organised/structured is your programme?
4/5
Very structured and easy to understand, seems like trainers have too many groups to help though, not very personal
How much support do you receive from your employer?
1/5
not enough at all
How much support do you receive from your training provider when working towards your qualifications?
4/5
trying their best, have a lot of people to look after
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
didnt affect my role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
yes - volunteering
Recommendations & Advice
Would you recommend BT Group to a friend?
No
Why?
management
What tips or advice would you give to others applying to BT Group?
dont haha
