customer service Review
at BT Group
Level 2 Apprenticeship
Customer Service
Plymouth, MA, USA
Review Submitted: April 2025
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am so happy with the overview of the role I'm currently in and what involved with the role on a day to day basis.
To what extent do you enjoy your programme?
5/5
I enjoy my role to a full extent as everyday brings your something new.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt new skills and developed them through the role i am in.
Structure and Support
How well organised/structured is your programme?
4/5
My programme is well structed and organised to suit me.
How much support do you receive from your employer?
5/5
Team leader is always there when I nee help or support.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I feel like i get full support from both team leader and trainer as they are always there when i need help with my learning and personal subjects
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
From getting a qualification from this role, i am more then happy as i know i can use this in the furutre and make me gain so many skills for myself to become a better indviial in the future
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
We get to do volunteering to get involved with the community and to help a lending hand towards them,
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
as THEY ARE such a wonderful bunch that is caring and helping and full of leadership
What tips or advice would you give to others applying to BT Group?
To be confident and not nervous
