Apprentice Customer Service Guide Review
at BT Group
Level 2 Apprenticeship
Customer Service
Plymouth
Review Submitted: March 2025
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Taking calls- solving network issues and other issues
To what extent do you enjoy your programme?
4/5
I extremely enjoy it as for me its completely different to being in retail and dealing with customers face to face
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Learnt new computer skills, phone skills, developed customer service skills into a new field
Structure and Support
How well organised/structured is your programme?
4/5
very well organised, time is scheduled throughout the day for us to complete bud work and to complete other things we need to do
How much support do you receive from your employer?
5/5
a lot of support, through team leaders and floor walkers everyone is extremely supportive and helps as much as they can
How much support do you receive from your training provider when working towards your qualifications?
4/5
A lot- i know i can message at any time with a issue and i will get a response with the help i need
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
a lot because as an apprentice we get the extra support which helps me feel more confident to complete the job
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
yes there are plenty of opportunities
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
its a good place to work, you get good support and it is a good environment to work in
What tips or advice would you give to others applying to BT Group?
be positive and charismatic, relax and enjoy the role
