Apprentice customer service advisor Review
at BT Group
Level 2 Apprenticeship
Customer Service
Plymouth
Review Submitted: March 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Answering phone calls/ calling customers back - running through the systems to help diagnose their problem and find a resolution for them
To what extent do you enjoy your programme?
5/5
This is honestly one of the best jobs that I have ever had, I don't feel that I am under too much pressure with the coursework either and finding time to do it has not been difficult
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Communication and costumer service skills. I have also learnt how to better manage my time.
Structure and Support
How well organised/structured is your programme?
5/5
The organisation could not be better - I have time to work whilst also having time to do my coursework
How much support do you receive from your employer?
5/5
We are always given ample time to complete our coursework and we are supported through everything no matter what
How much support do you receive from your training provider when working towards your qualifications?
5/5
I have only been a part of this programme for a month and I have felt very supported by my training provider, they are always available to answer questions
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My training has helped me perform better within my role because I have the extra knowledge that I need to complete my job thoroughly.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We have a chance to complete volunteering hours within our role and me and a few team mates have also been out for food after work
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Because they really do care about their employees and will happily support you through anything
What tips or advice would you give to others applying to BT Group?
Be your best and be honest
