Enhanced Review Officer Review
at Department for Work and Pensions
Level 2 Apprenticeship
Customer Service
Ipswich
Review Submitted: March 2025
Overall Rating
2.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
-
Overview of Role
4/5
-
Skills Development
1.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I investigate Universal Credit claim for fraudulent activity. I preview cases & interview claimants.
To what extent do you enjoy your programme?
1/5
I have not enjoyed any of the program
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes. Many new skills have been learnt.
Structure and Support
How well organised/structured is your programme?
1/5
Extremely poor
How much support do you receive from your employer?
1/5
My immediate Mangers have been supportive. Organisation poor
How much support do you receive from your training provider when working towards your qualifications?
4/5
At all times my trainers have been very good
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
minimal
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
few & rare & too far to travel
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
No
Why?
Its my employer. A very different relationship to a friend!
What tips or advice would you give to others applying to Department for Work and Pensions?
Work life balance is amazing. Pension is the best. Pay for the role is poor compared to private sector
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