Technician 1 Review

Regarding enjoyment, I've realised I don't particularly enjoy my role as much as others might. From the occasional rude, hard to deal with customer we may contact to the sudden overflow of ticket requests, from the increase in workflow from additional requirements being added to our job and the complications caused by the decisions made by those in charge, some questions having to be fought for to get answers for them when in a meeting, not much work space available for us, especially when dealing with larger workloads, very few hands on deck, in my role only having myself and my mentor, the saving grace being aid from two others who aren't in the same role as us who occasionally help when they have time spare to lessen the workload, especially when one of us is absent.
Initially I applied and was said I would be provided with a remote role, which changed to a hybrid role partway through the process and then upon entering the role, I found it was a fully onsite role, which is difficult for when I have a 2 hour commute in the morning and a 2 hour commute in the afternoon.
Everything taken into consideration, the long commute, the occasional rude customer, the growing workload and requirements per ticket, the knowledge that no matter what you do or how much you do, it is just you working as expected and as required, that no one will notice or acknowledge it if you go and do extra or go the extra mile. The lack of recognition and everything, knowing that someone higher up will reap the results of your hard work adds which adds to that frustration, knowing that even if I do work a little extra to complete the extra work sent in at the end of the day, it doesn't change much at all. I don't have much enjoyment in the role. From the experiences I've had within the role, to the role itself, the only enjoyment I've found at the programme is when I'm not working in my role and am either on a break, chatting about non-work related matters with a co-worker or a friend, listening to music, on a lunch break or when I was out completing my apprenticeship courses for Firebrand in Bedford, learning and spending time with my fellow apprentices.

I have learnt asset management, the ability to identify issues with apple devices, how to check stock efficiently, how to remove devices off a system after being identified as "Beyond Economic Repair" or "End-of-Life", no longer being supported by Apple's updates. I have also learnt how to safely package devices that are being sent in bulk as not to damage the contents within the packaging while also not being too heavy as to endanger the person carrying the item to the van to be delivered. I have also learnt how to note down the information regarding devices to be repaired.

The workplace occasionally will have an event with another company at our building, providing a free lunch for anyone who works at the company and there is the Christmas lunch event where we are allowed to spend a lunch not exceeding £50 per worker which is paid for through the expense report system. Aside from that, there is nothing I am aware of.

I would ask them if they are sure, and if they are, to not take anything personally, to focus on their work, not to overwork themself and do extra work as it isn't reciprocated and it is mostly seen as a higher expectation to reach and work at instead of something commendable. If they are starting as an apprentice, to only work for what they are being paid to work for. Not to stay longer than they need to and work extra hours as they don't get paid overtime, or at least I didn't when I stayed and worked to about 6:40pm when my hours ended at 4pm. I would tell them not to expect anything from Computacenter and to just do their best to work autopilot, only focusing on their work and to not make a mistake in it. If possible, I would encourage them not to stay at Computacenter unless they find themselves a comfortable role, and instead to see Computacenter as a step on the ladder that they are to climb up from instead of staying at.