Customer Insights Senior Leader Review
at Department for Work and Pensions
Degree Apprenticeship
Business Operations
Blackpool, Lancashire
Review Submitted: March 2025
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Customer Insights Senior Leader - my role is to use customer experience data to improve customer service in DWP.
To what extent do you enjoy your programme?
5/5
Very much enjoy it. Real life experience matched with academic learning is very much good for me.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes - plenty.
Structure and Support
How well organised/structured is your programme?
4/5
Very
How much support do you receive from your employer?
4/5
As much as I need. This is a post graduate, self study and self administration is vital.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Plenty.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
100% agree
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes if you want to.
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
Its a privilege to be a civil servant
What tips or advice would you give to others applying to Department for Work and Pensions?
Look up success profiles on google and make sure you know which behaviours you are being tested on, and what the expectation is for each of those behaviours.
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