Customer experience Leader Review
at McDonald's
Level 2 Apprenticeship
Lewisham
Review Submitted: March 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
As a Customer service Leader, my role is to ensure every customer has a great experience when they visit my store. I always provide excellent customer service by listening to customers, addressing any issues they may have, and resolving them to the best of my ability. I also take care of maintaining a clean and welcoming environment, including the store and toilets, and I report any necessary repairs to my Shift Manager. My goal is to make sure every customer leaves happy and looks forward to returning.
To what extent do you enjoy your programme?
5/5
I have really enjoyed my apprenticeship program as it has been a valuable learning experience for me. It has given me the opportunity to gain new knowledge, develop important skills, and build my confidence in the workplace. Overall, my apprenticeship has been both rewarding and beneficial, helping me grow professionally and improve my performance in my role.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
During my apprenticeship, I have gained a lot of valuable knowledge that had helped me grow both personally and professionally. I have become more confident in my abilities and have learned new skills and techniques that I have never encountered before. These skills have been incredibly useful in my job, allowing me to perform my role more effectively and provide better service to my customers. My apprentice ship has truly been a valuable learning experience that has strengthened my abilities in the workplace.
Structure and Support
How well organised/structured is your programme?
5/5
Excellent
How much support do you receive from your employer?
5/5
Very good
How much support do you receive from your training provider when working towards your qualifications?
5/5
I am very lucky to have such a wonderful mentor. My Mentor is the best mentor I have met, she always supporting me with any issues that arise. She has helped me build my confidence, expand my knowledge, and develop essential skills. Her guidance has been invaluable in my journey to finished my apprenticeship.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My apprenticeship qualification has helped me perform better in my role by increasing my knowledge, confidence, and skills. I have learnt valuable techniques that I can apply daily, allowing me to handle tasks more effectively. This training has made me more capable and prepare to provide excellent customer service.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
In my store, we organise activities like face painting for children and fundraising events such as running.
Recommendations & Advice
Would you recommend McDonald's to a friend?
Yes
Why?
Because it offers great career opportunities, valuable training, and a supportive work environment. McDonald’s provide flexible hours, a lot of benefits, and a chance to develop important skills. It is a great place to gain experience, build confidence, and be part of a friendly team.
What tips or advice would you give to others applying to McDonald's?
I would advise others applying to McDonald’s to be enthusiastic, approachable and show a willingness to learn. To highlight their teamwork skills and their ability to handle fast-paced environments. They should be prepared to take on various tasks whilst staying positive, and aiming to provide the best customer service possible.
