CASE MANAGER Review
at Department for Work and Pensions
Higher Level Apprenticeship
Customer Service
Leeds
Review Submitted: March 2025
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Decision maker and case manager. This involves in making decision on benefit claims.
To what extent do you enjoy your programme?
5/5
I loved all my sessions and look forward to them. I think they have equipped me with practical knowledge which I can apply in my coaching role.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learned coaching skills and develop existing coaching skills.
Structure and Support
How well organised/structured is your programme?
5/5
It is very well organised and structured as one session compliments another.
How much support do you receive from your employer?
5/5
I receive alot of support from my employer. DWP are very supportive, not all managers can be accommodating but my manager was and still is.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I am very well supported by my tutor, she is the best!
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It gives me the best communication skills, and practical knowledge of how to frame a conversation.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
No
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
As I believe it is flexible in terms of working. However the pay needs to be improved.
What tips or advice would you give to others applying to Department for Work and Pensions?
I would say, ask yourself if you values align within the organisation values and goals. If they don't , then please stay away as it may not be for you.
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