Work and Health Decision Maker Review
at Department for Work and Pensions
Level 3 Apprenticeship
Customer Service, Business Operations
Nantgarw
Review Submitted: March 2025
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Checking immigrations status' of customers and viewing their right to reside in the UK.
To what extent do you enjoy your programme?
3/5
I enjoy learning new information and how certain things work that I was previously unaware of - however, certain information was not applicable for business needs in my work place.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt some new information and how to use that information in areas that I previously would not have thought of.
Structure and Support
How well organised/structured is your programme?
4/5
The programme is very structures with clear goals/targets to meet and clear expectations on how to meet them.
How much support do you receive from your employer?
4/5
Employees receive a lot of support from the employer.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Trainers are helpful and do send extra information on certain topics and what is needed to help achieve the qualification.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It has helped make me aware of certain social expectations when contacting claimants and how to actively listen.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There are several extra-curricular programmes available for those in the department.
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
The department helps to accommodate the needs of their employees and help support those who need it.
What tips or advice would you give to others applying to Department for Work and Pensions?
Be patient, the process can be long sometimes but once you're in the door - it is a lot easier.
Universal Credit Review agent
at Department for Work and Pensions
- Level 3 Apprenticeship
- Swindon, Wiltshire
-
4
Administration Officer
at Department for Work and Pensions
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2.3
Executive Officer
at Department for Work and Pensions
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4.4
Administrative officer
at Department for Work and Pensions
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3.9
