Caseworker Review

Taking calls from claimants to assist with enquiries and work on benefit cases resolving any issues that occur to help move the claim forward.

The questions seem more targeted towards retail than a benefit which makes it harder to understand the required answer.
Also doing the apprenticeship one day per week makes it difficult to follow as you're chasing up where you left off the previous week.

Other than when required to be on phones after a bank holiday, the DWP are fairly supportive when it comes to the apprenticeship.

I've had 4 apprenticeship coaches over the time doing the apprenticeship. My current coach Rita Rutherford has helped understand and support me more over the past 4 weeks than all previous together. She's brilliant at the role.

It helps understand how organisations operate and how important customer service is overall, but not necessarily helps me perform better in my role. There isn't as much opportunity as I originally thought there would be when joining the DWP, and the promotion process is quite bad.

Yes

I would recommend working here as it's fairly flexible hours, but it's very cliquey in my current office and if your face doesn't fit within these cliquey groups you don't get offered the opportunities when they come around. It seems they have a large influence on your opportunity and progression.
Although my stats are always top it hasn't made any difference to progression and people who consistently underperform with low pass rates have progressed due to knowing people who already work here or being more sociable with said groups.