Crew Trainer Review
at McDonald's
Level 2 Apprenticeship
Customer Service
Hinckley
Review Submitted: March 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role at McDonald’s is Crew Trainer, I train crew members making sure they are confident feel comfortable in their job role. This also involves being a role model by following procedures and maintaining a great attitude. Crew trainers also ensure training targets are met and kept on top of.
To what extent do you enjoy your programme?
5/5
My programme was great, I was supported by my coach and mentor throughout and I really enjoyed meeting new people along the way.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Working at McDonald’s has helped me build my social, multitasking and leading skills.
Structure and Support
How well organised/structured is your programme?
5/5
I really liked how Aptem shows everything you need to know on an easy to access website, I actively logged on to see if I needed any more training time to complete modules or if I had been given any more work to do.
How much support do you receive from your employer?
5/5
My employer helped me in every way I needed from time off the floor for learning to supporting me during my end point assessments.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training coach was really helpful all the way through my apprenticeship and ensured I was ready when it came to my end point.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
This qualification has broadened my understanding of Hospitality and I use the knowledge I have gained everyday.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are always activities at my workplace, the most recent one being the McDonald’s Football Cup which different stores create football teams and try to win.
Recommendations & Advice
Would you recommend McDonald's to a friend?
Yes
Why?
McDonald’s has helped me develop no end and have supported me throughout my 3 years.
What tips or advice would you give to others applying to McDonald's?
Make sure you come prepared for your interview and look presentable, interviewers are looking for people that put effort in and an extra bonus to guarantee the job is do your research. Don’t be nervous on your first day everyone in the store has been in your shoes, just try your best to learn and ask questions.
