Crew Trainer Review
at McDonald's
Level 3 Apprenticeship
Customer Service
Sheerness
Review Submitted: March 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My main role is to ensure all staff are correctly trained and prepared to follow all procedures put in place and to provide corrective coaching. On a day to day basis it requires me to provide support to my crew and ensure all procedures are followed correctlyz
To what extent do you enjoy your programme?
5/5
I very much enjoyed every step as I was able to learn so much that I didn’t realise that was actually needed.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have developed and learnt new skills such as people management, problem solving, effective communication and management along with improving my time managemen, personal communication and quick decision management.
Structure and Support
How well organised/structured is your programme?
5/5
Personally I think it was very well organised and structured.
How much support do you receive from your employer?
5/5
I got a lot of support from my employer ranging from how to check the sales and figures from a day to day basis to effectively help run a shift during peak hours.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I received a lot of support in areas I did not fully understand and would go out of their way to provide information that was not available at the time.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel that having the knowledge and experience I gained from the course improves my ability to perform 4x better within my role whilst on the shop floor.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, every now and then, my employer would hold events for the crew to say a thank you for all the hard work.
Recommendations & Advice
Would you recommend McDonald's to a friend?
Yes
Why?
At first people believe that McDonalds is a job that you go to if you fail your GCSE’s but actually you gain so much from the business and are able to develop skills you may not know you had.
What tips or advice would you give to others applying to McDonald's?
Always ask questions if you not sure about something, don’t be scared to ask, I was scared at first but once I realised the potential at what you can do and learn, I started to ask questions and at this current time I’m training to be a shift manager. This would have never come to be if I didn’t ask questions.
