Customer Experience Leader Review
at McDonald's
Level 2 Apprenticeship
Customer Service
Blaydon
Review Submitted: March 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I ensure customers have a positive dining experience by providing friendly service, assisting with orders, maintaining cleanliness, and handling customer feedback. I engage with customers to enhance satisfaction, support team members, and promote a welcoming atmosphere, focusing on hospitality and overall restaurant experience.
To what extent do you enjoy your programme?
5/5
I enjoy my Level 2 Customer Service Practitioner apprenticeship as it enhances my skills in communication, problem-solving, and customer interaction. The programme boosts my confidence, improves my ability to handle different situations, and provides valuable experience. I appreciate learning new techniques that help me deliver excellent customer service daily.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I have developed my communication, problem-solving, and teamwork skills. I have also improved my ability to handle customer queries efficiently, adapt to different situations, and provide excellent service. Additionally, I have enhanced my confidence, time management, and leadership abilities while working in a fast-paced environment.
Structure and Support
How well organised/structured is your programme?
5/5
My Level 2 Customer Service Practitioner apprenticeship is well-structured, with clear learning objectives and practical applications. The balance between theory and hands-on experience helps me develop key skills effectively. Regular support, assessments, and feedback ensure steady progress, making the programme organised and beneficial for my professional growth.
How much support do you receive from your employer?
5/5
I receive strong support from my employer, including guidance from my manager, training opportunities, and regular feedback to improve my skills. My team is helpful, and I have access to resources that enhance my learning. This support ensures I can develop professionally and succeed in my apprenticeship.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive good support from my training provider, including regular check-ins, study materials, and guidance on assignments. They offer feedback to help me improve and ensure I understand key topics. Their support helps me stay on track and feel confident while working towards my qualifications.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualification through my training provider greatly helps me perform better in my role. It enhances my customer service skills, communication, and problem-solving abilities. The structured learning and practical knowledge improve my confidence, allowing me to handle different situations effectively and provide excellent service to customers.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
At McDonald’s, there are some extra-curricular activities, including team-building events, social gatherings, and occasional charity or community involvement opportunities. While there may not be formal sports teams, there are chances to connect with colleagues outside of work, helping to build stronger relationships and improve teamwork.
Recommendations & Advice
Would you recommend McDonald's to a friend?
Yes
Why?
Yes, I would recommend McDonald’s to a friend for work. It offers flexible hours, valuable customer service experience, and opportunities for career growth. The teamwork environment is supportive, and there are chances to develop key skills. It’s a great place to gain experience in a fast-paced setting.
What tips or advice would you give to others applying to McDonald's?
Be prepared to work in a fast-paced environment and show a positive attitude. Highlight your customer service skills and willingness to work as part of a team. During the interview, be friendly and confident. Flexibility with shifts is beneficial, and demonstrating a strong work ethic will help you succeed.
