Assistant Relationship Manager Review
at NatWest Group
Level 3 Apprenticeship
Finance
Romford, Greater London
Review Submitted: March 2025
Overall Rating
3.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
3/5
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Skills Development
3/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
The day to day of my role involves helping customers with their issues and queries. Scheduling meetings in for my Relationship Manager. Identifying new Customers for potential leads.
To what extent do you enjoy your programme?
4/5
There is allot to learn and the learning staff are very helpful and supportive. The Job Role is handled with enough separation from the Apprenticeship to remain fresh but the expectation from other staff of workload is very forward thinking.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have developed my Admin, Research, Email and Phone contact handling skills.
Structure and Support
How well organised/structured is your programme?
3/5
The dates and organisation of hand-ins and webinars etc are all well documented and known ahead of time. There is a clear path and outline of what work and learning needs to be done at each point to achieve the end goal. BPP have had some issues with Lesson Organisation
How much support do you receive from your employer?
3/5
I receive lots of support from my Employer and a clear expectation and outline of what time I have available in the job role for dedicated learning work and my manager is very accommodating to allowing me to switch focus onto apprentice work when needed.
How much support do you receive from your training provider when working towards your qualifications?
4/5
My point of contact/coach with my training provider supports me well and is always available to answer my queries and also to schedule in additional help sessions where needed.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
So far I am not seeing much crossover in what my qualification covers and what I actually do in the day to day role. The qualification is more academic so far and covers allot of the regulations and reasons behind why decisions are made etc, but during the actual day to day role the why is not normally something that falls within my remit. Most tasks in the role that I have experienced would be covered by any more traditional admin experience/expectations
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There are many extra-curricular activities available at NatWest and my team in particular is good at organising away days, pool tournaments etc.
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
NatWest Group are a supportive employer who champion DEI within their roles and make the environment a welcoming place to walk into. I find allot of the culture surrounding what the public perception of a bank is and how its staff operate has changed significantly, especially since the 2008 financial crisis.
What tips or advice would you give to others applying to NatWest Group?
Research the bank and your role well ahead of applying. Try and stand out with what makes you unique. There are going to be lots of people with similar qualifications or grades etc applying. What makes you a better fit over someone else with the same education?
