Solutions Hub Apprentice Review
at Softcat
Level 3 Apprenticeship
Information Technology
Marlow, Buckinghamshire
Review Submitted: March 2025
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
4.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
An admin based role where we pick up requests that come in from the sales teams. These requests can include building quotes for Cisco kit which then goes to their customers, checking the support on various pieces of kit, etc. If the customer wants to go further we can then develop on the ticket by preparing order documents and handling the onboarding for the orders.
To what extent do you enjoy your programme?
5/5
I love every minute of it. Including the work and apprentice side of things. Although I do enjoy the work very much, the main reason for this is the wonderful people I do it with. My team is great and everyone you meet is so kind!
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt so much about utilising applications, especially excel. Such as formulas, shortcuts and general use. I have also developed my confidence, communication and problem solving skills massively since joining Softcat. This is due to the fantastic environment where being sociable and having the chance to expand your knowledge is regarded as a priority
Structure and Support
How well organised/structured is your programme?
5/5
A great balance between normal and apprenticeship work. It is a clear and well structured programme.
How much support do you receive from your employer?
5/5
My manager has been a fantastic mentor and teacher. He is great at what he does and has a lot of patience with me. He is a great guy to be around in general and is one of the reasons why I'm enjoying being here so much. He is always happy to help with any task I come to him with.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Our apprentice tutor has been extremely helpful so far. She is always giving great feedback on how to improve and is happy to jump on calls in order to explain anything.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Obviously the qualification won't be completely relevant to each and everyone of our roles. However, it has been very helpful in teaching us business fundamentals that everyone needs to know.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are so many extra things that you can chose to do. Including many communities, socialising events, charity events and many more.
Recommendations & Advice
Would you recommend Softcat to a friend?
Yes
Why?
It is a brilliant place to be where you can make friends, have fun and be yourself at work.
What tips or advice would you give to others applying to Softcat?
Don't try to be someone who you're not, be yourself and I'm sure someone will recognise you for that!
