Customer Service Advisor Level 2 Apprentice Review
at Lloyds Banking Group
Level 2 Apprenticeship
Finance
Ludlow
Review Submitted: March 2025
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
3/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I am a customer support colleague at the bank. Customer facing in branch and helping customers with alternative ways to bank
To what extent do you enjoy your programme?
4/5
I absolutely loved it
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Yes I learnt various new skills in my apprenticeship. I learnt to reflect and take extra time to learn about the financial organisation
Structure and Support
How well organised/structured is your programme?
3/5
The apprenticeship is very well structured, I only struggled to manage the time when stafff were short or it was busy periods.
How much support do you receive from your employer?
3/5
I received good support and made sure I had allocated time
How much support do you receive from your training provider when working towards your qualifications?
4/5
Absolutely 100%
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Fabulous, I even put her forward for a recognition
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes I am proactive and look for events to widen my circle and look for career opportunities. It is all down to me.
Recommendations & Advice
Would you recommend Lloyds Banking Group to a friend?
Yes
Why?
I like the benefits it has
What tips or advice would you give to others applying to Lloyds Banking Group?
Keep trying. Perseverance and enthusiasm/drive will get you far
