UC Decision Maker Review
at Department for Work and Pensions
Level 3 Apprenticeship
Customer Service
Wigan
Review Submitted: March 2025
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I am a Universal Credit Decision Maker that makes decisions on the habitual residence of customers in the UK
To what extent do you enjoy your programme?
3/5
I am really enjoying the programme so far. It would be nice to have more access to my coach but she is so busy due to the number of learners they have
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I feel that I am enhancing a lot of skills I already have and have learnt a lot more about subjects do far including radicalisation and equality, diversity and inclusivity
Structure and Support
How well organised/structured is your programme?
3/5
It is sometimes quite hard to understand everything on the aptem systems, whether I am doing enough OFTJ hours and what I should focus on for my portfolio
How much support do you receive from your employer?
5/5
They are supportive but I rarely need them on a day to day basis with apprenticeship stuff. They give me a day a week to focus on it
How much support do you receive from your training provider when working towards your qualifications?
4/5
She is supportive but not instantly - Due to her workload she can take a while to get back to me
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I think it is helping me to be a better all rounded individual
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, we have lots of engagement activities, networking events and working groups to get involved in
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
A very supportive employer. They support equality, diversity and inclusivity and have a flexible working policy
What tips or advice would you give to others applying to Department for Work and Pensions?
The recruitment process isn't easy and get help with applications. You can apply for lots of opportunities internally once you have a job role
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