Customer Journey Manager Review
at Lloyds Banking Group
Higher Level Apprenticeship
Data Analysis
Halifax
Review Submitted: March 2025
Overall Rating
3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
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Overview of Role
3/5
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Skills Development
2.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Extracting data, making it make sense and visualising it
To what extent do you enjoy your programme?
2/5
The programme is OK, it is very much geared towards helping younger people get into the world of work and as an older apprentice, a lot of the content is not relevant for me.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Yes, lots of ways in which to manipulate data, coding skills for managing large data sets, organising data, different types of data
Structure and Support
How well organised/structured is your programme?
1/5
Some parts are well organised, others are not at all. The days at the learning centre work well, but the information outside of this is sparse and not very cohesive. The online learning in particular is very poor, watching older videos rather than anything interactive.
How much support do you receive from your employer?
3/5
My employer has been great in supporting my time to do this course. It felt at times like my role was mis-aligned with what I was being taught, but I understand the business reasons behind this.
How much support do you receive from your training provider when working towards your qualifications?
2/5
Sporadic. My mentor was running through the motions when reviewing my work and it was clear they were not reading the content, which felt a disengenious when receiving feedback. Again, support in the learning centres was great, outside of this (which was the majority of time), it was not.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I started this apprenticeship as a way of reskilling into a new role / area and the apprenticeship has helped a great deal with me doing that. I feel like I've got a good level of knowledge now that I can hold my own in that area and can look for a career.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
The apprentice community at my work is very active, with lots of calls, chats and meet ups organised, which is really good to see. It is well supported by senior managers in the organisation as well. It is (rightly so) geared towards helping younger people get used to the world of work, which isn't something I need as an older person, but I really like to see that available to people and it's a strong offering by the company.
Recommendations & Advice
Would you recommend Lloyds Banking Group to a friend?
Yes
Why?
There are a wide variety of roles available within the group, so there should be something for just about anyone here. With locations around the country, good career prospects and excellent skill development programmes available, it is a good place to start or develop your career in. Although the company is going through a large amount of change at the moment, this is a good thing to help people adapt and react to changing circumstances and develop resiliance.
What tips or advice would you give to others applying to Lloyds Banking Group?
Express enthusiasm about the role and the company. We need people who are keen to develop, are adaptive and willing to change. The world of school, college and university are the constant changes you go through there are brilliant at preparing you to coming into the office and the evolving world of work.
