apprentice service guide Review
at BT Group
Level 2 Apprenticeship
Customer Service
Doncaster
Review Submitted: March 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
helping customer with broadband and landline issues call centre
To what extent do you enjoy your programme?
5/5
i love it although can be hard at times it is a friendly and fair workplace
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
yes IT skills customer service skills personal conversation skills
Structure and Support
How well organised/structured is your programme?
5/5
very well organised always recive right ammount of apprentice time and job time perfect balance
How much support do you receive from your employer?
5/5
all the suppourt i need and ask for is recived no matter what
How much support do you receive from your training provider when working towards your qualifications?
5/5
alot anytime i need anything she is always there
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
helps me provide great customer service to the customer
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yes yoga football ping pong pool and much more
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
by far the best worplace i have been in and very supportive
What tips or advice would you give to others applying to BT Group?
be honest and be yourself thats what the company loves
