administration officer Review

Item: administration officer at Department for Work and Pensions
Rating: 3.7
Author: Anonymous

at Department for Work and Pensions

Level 3 Apprenticeship

Customer Service

Wrexham / Wrecsam

Review Submitted: March 2025

Overall Rating

3.7 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

3.5/5 - Overview of Role

5/5 - Skills Development

3.2/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

daily customer service - providing service to general public and supporting them with benefit claims

To what extent do you enjoy your programme?

3/5

the programme i undertook was good. and great to add more skills to my CV and portfolio

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

Yes i have learnt skills from colleagues and leaders during my role as a case manager

Structure and Support

How well organised/structured is your programme?

3/5

my programme was organised but not to a level of expectance. I experienced loss of tutors, sometimes did not receive replies and took me 3 years to complete instead of the allocated time of 18 months.

How much support do you receive from your employer?

5/5

i had a lot of support from my employer, colleagues and leader during my programme.

How much support do you receive from your training provider when working towards your qualifications?

2/5

i received so much support then that tutor left, same again with another tutor and then again with another. The tutoring was not consistent i was constantly assigned a new one.