Admin Assistant Review
at Department for Work and Pensions
Higher Level Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: March 2025
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I work in Operational Delivery Future Pension Centre. Pre-Retirement Dept. Helping customers increase their State Pension by paying voluntary national insurance contributions.
To what extent do you enjoy your programme?
4/5
It has been challenging but also enjoyable
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Through the coaching apprenticeship. I have learned a lot of new skills and developed existing ones
Structure and Support
How well organised/structured is your programme?
2/5
It was a bit unorganised in the beginning, with different tutors but got better towards the middle of the programme
How much support do you receive from your employer?
5/5
Excellent support
How much support do you receive from your training provider when working towards your qualifications?
4/5
Very good support.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
a better understanding of a coaching culture and how that benefits an organisation. Skills and understanding behaviours have helped a great deal
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Yes, but i dont participate
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
Flexibility, a good organisation to work for.
What tips or advice would you give to others applying to Department for Work and Pensions?
N/a
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