Caseworker Review
at Department for Work and Pensions
Level 3 Apprenticeship
Customer Service
Birkenhead
Review Submitted: March 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Caseworker in customer service
To what extent do you enjoy your programme?
5/5
usual for job role
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Developed new skills and improved existing skills
Structure and Support
How well organised/structured is your programme?
5/5
well organised and structured
How much support do you receive from your employer?
5/5
excellent support
How much support do you receive from your training provider when working towards your qualifications?
5/5
excellent clear and concise
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Enables me to reflect on options to be ore effective
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes lots of opportunities
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
flexible working and good support with work life balance
What tips or advice would you give to others applying to Department for Work and Pensions?
Plenty of opportunities apply for what suits your skills and gives you the chance to move laterally to stretch yourself.
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