case manager Review

Item: case manager at Department for Work and Pensions
Rating: 3.8
Author: Anonymous

at Department for Work and Pensions

Higher Level Apprenticeship

Customer Service

Blackpool, Lancashire

Review Submitted: March 2025

Overall Rating

3.8 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

3.5/5 - Overview of Role

5/5 - Skills Development

3.4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

Service assurance manager, ensuring quality outcomes first time for claimants

To what extent do you enjoy your programme?

2/5

not much feedback from my tutor compared to others on the course.

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

I have leant how coaching can play a role in my work life , and which coaching models to use

Structure and Support

How well organised/structured is your programme?

4/5

everything is already in my calendar upto August this year

How much support do you receive from your employer?

5/5

I receive a lot of support, they give me lots of opportunities to develop my coaching role.

How much support do you receive from your training provider when working towards your qualifications?

1/5

Bare minimum. Whilst I do have one to ones, my work takes a long while to be looked at, there is no weekly/fortnightly emails , giving hints and tips on how to up the OTJ hours. I have complained about lack of marking , as did my line manager

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

It makes me look at things differently, rather than telling someone where to find information etc, I now let them come to the same conclusion, by asking the right questions.