Administrative Officer Review

Item: Administrative Officer at Department for Work and Pensions
Rating: 4.6
Author: Anonymous

at Department for Work and Pensions

Higher Level Apprenticeship

Customer Service

Motherwell

Review Submitted: March 2025

Overall Rating

4.6 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

4/5 - Skills Development

4.2/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

Direct telephone communication with customers reporting bereavements to the pension service. Updating and finalising deceased accounts. Giving next steps to customers for other forms of support and available services. Taking customers through social fund applications.

To what extent do you enjoy your programme?

4/5

I found the programme rewarding and used the skills and qualification to apply for other roles in my department. The workload was also very manageable on top of my day to day job.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

Better understanding of coaching and managing others in their customer service skills. Better understanding of working with internal and external stakeholders to deliver better customer service.

Structure and Support

How well organised/structured is your programme?

4/5

The online training dashboard and learning plan made it easy to work with my coach made it easy to set manageable goals and deadlines.

How much support do you receive from your employer?

4/5

I was given additional time to complete tasks when required, and have been encouraged to share my positive experience on the apprenticeship with other collages