UCR agent Review
at Department for Work and Pensions
Level 3 Apprenticeship
Customer Service
Derby
Review Submitted: March 2025
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role is to review benefit claims through the Universal Credit online service. This involves asking claimants for evidence including bank statements and photo ID. Further evidence could be requested of the claimants are self employed or if they have capital over £6000.
To what extent do you enjoy your programme?
4/5
I enjoy learning new skills and opening my mind to new ways of problem solving
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt how to navigate the Universal Credit system and work efficiently as a productive team
Structure and Support
How well organised/structured is your programme?
4/5
I feel my programme is very well organised
How much support do you receive from your employer?
4/5
My employer is supportive by giving me every Thursday to work on my apprenticeship
How much support do you receive from your training provider when working towards your qualifications?
4/5
I receive enough support from my learning coach to complete the tasks I'm given
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
If im honest I feel there is a lot of disconnect between my job and the training provided
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
not really
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
Because the civil service offers an almost unlimited amount of opportunities
What tips or advice would you give to others applying to Department for Work and Pensions?
There are plenty of resources online. One in particular is called Jac Williams
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