Customer Experience Leader Review
at McDonald's
Level 2 Apprenticeship
Customer Service
Nottingham
Review Submitted: March 2025
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
A manager role covering the customer experience throughout the restaurant, talking and communicating to customers, listening to customers feedback and helping with any complaints.
To what extent do you enjoy your programme?
4/5
I enjoy it thoroughly, I believe I’m learning a lot about the process of my workplace and more of the behind the scenes stuff
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
During this course I’ve learnt more about my role and the importance of it, along with any laws and regulations that I was not previously familiar with.
Structure and Support
How well organised/structured is your programme?
5/5
I believe it’s well structured and easy to process, I fully understand the course and what I need to do.
How much support do you receive from your employer?
5/5
I receive a lot of support in my course, I feel very optimistic about my experience and that I am provided with help where needed.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I’ve been given a lot of support and help with my work, I’ve had targets set and I’ve fully been supported on where to improve and what to do next
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel like I know more about the business that I can use when helping customers such as laws and deals that I didn’t know previously
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes
Recommendations & Advice
Would you recommend McDonald's to a friend?
Yes
Why?
Very fun job, good pay and a great experience all around. I enjoy talking to my colleagues and I always feel treasured and respected in my work place
What tips or advice would you give to others applying to McDonald's?
Know about teamwork and communication, it is vital for an exceptional time working at McDonald’s
