Front of House Review
at Department for Work and Pensions
Level 3 Apprenticeship
Customer Service
Washington, Tyne and Wear
Review Submitted: March 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I meet and greet customers who come into the office and I verify their ID and go through the ins and outs of the universal credit claim and answer any questions they may have.
To what extent do you enjoy your programme?
5/5
I thoroughly enjoy, my programme.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I've learned a lot of skills based around my role and to do with customer service as a whole.
Structure and Support
How well organised/structured is your programme?
5/5
very well structured.
How much support do you receive from your employer?
5/5
I receive all the support I need from my colleagues and my lifetime coach.
How much support do you receive from your training provider when working towards your qualifications?
5/5
All the support I need.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel like it helps me a lot.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
No.
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
Because the DWP helps those who need it and if a friend needed help and the DWP are able to help.
What tips or advice would you give to others applying to Department for Work and Pensions?
Its a long process but well worth it.
Universal Credit Review agent
at Department for Work and Pensions
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- Swindon, Wiltshire
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4
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2.3
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at Department for Work and Pensions
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4.4
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3.9
