Customer Service Manager Review
at Department for Work and Pensions
Higher Level Apprenticeship
Customer Service
Wallington, UK
Review Submitted: February 2025
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I am currently taking a level 5 Coaching Qualification as an apprenticeship at work, and I really enjoy the challenge of the course. As an apprenticeship I get a lot of support from my department. We have online classes set up each day. My manager is very supportive.
To what extent do you enjoy your programme?
5/5
I enjoyed the course so much I volunteer to become an apprenticeship ambassador.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
yes I have learnt new coaching techniques that I will use with my team.
Structure and Support
How well organised/structured is your programme?
4/5
my programme is very organised
How much support do you receive from your employer?
5/5
Quite of lot of support, give 6 hours per week and additional time if needed.
How much support do you receive from your training provider when working towards your qualifications?
5/5
my training provider is always at the other end of an email, they also gives lots of feedback.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It will as it give me the confidence to change my approach when dealing with my team
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, national apprentice events, school visits to give talks about apprenticeship
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
DWP really support their to develop themselves. They invest time and money into career pathway and development.
What tips or advice would you give to others applying to Department for Work and Pensions?
Come with an open mind, it is a very diverse workplace.
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