ADMINISTRATIVE OFFICER Review
at Department for Work and Pensions
Higher Level Apprenticeship
Business Operations
Dundee
Review Submitted: February 2025
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Benefit processor for State Pensions.
To what extent do you enjoy your programme?
4/5
I really enjoy the content of the apprenticeship.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Learned new skills in coaching.
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised.
How much support do you receive from your employer?
4/5
I have been well supported from my line managers and from higher grades but have not had any contact from DWP's apprenticeship team.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My tutor is always available for me to contact with any enquiries I have. They always respond very quickly.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I am hoping that my qualification will help me to secure a new role that will allow me to use my new skills on a daily basis.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes there are social events which are organised by HASSRA & CSSC.
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
No
Why?
Minimum wage employer and the work is far more complex than many other minimum wage employment.
What tips or advice would you give to others applying to Department for Work and Pensions?
The work can either be very complex for the amount of pay you receive and other roles can be quite boring for staff as they can be quite tedious and very repetitive.
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