Administrative Officer Review

Item: Administrative Officer at Department for Work and Pensions
Rating: 3.6
Author: Anonymous

at Department for Work and Pensions

Level 3 Apprenticeship

Audit

Dover

Review Submitted: February 2025

Overall Rating

3.6 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

4/5 - Skills Development

3/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

I work as a processor for DWP in the Counter Fraud, Debt, and Compliance department. I am assigned cases and process them on our legacy systems to ensure our information is accurate and up to date.

To what extent do you enjoy your programme?

4/5

I enjoy the people I work with and the opportunities I have to grow and progress.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

I am continuing my learning journey by working to a high standard of work, following guidance, and managing my own workload.

Structure and Support

How well organised/structured is your programme?

5/5

I have a very clear idea of what I need to complete, the criteria I need to meet, and when my final assessment will be.

How much support do you receive from your employer?

4/5

I am allowed one day per week to complete any coursework related to the apprenticeship, and have regular checkins with my manager about the progress I am making

How much support do you receive from your training provider when working towards your qualifications?

4/5

I have frequent meetings with my mentor where we discuss what I need to focus on and prepare for my assessment.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

1/5

The actual qualification I am undertaking does not relate too well to the actual job I am performing, as I am on a customer service course, but my role is not typically customer facing.