fraud investigator Review

The job involves various aspects of investigations such as Conducting interviews by telephone or in person in accordance with all legal and policy requirements, pursuing all reasonable lines of enquiry. Ensuring declarations and changes have been reported at the right time and taking appropriate corrective action if errors are found.  Ensuring quality standards are maintained through adherence to all DWP policy and procedures, and CFCD operational instructions. 
Working collaboratively, effectively and flexibly within a team.
Gathering, verifying, and assessing all available information to submit to the appropriate Decision Maker to enable accurate benefit reassessment and overpayment calculation. 
Maintaining accurate records and retaining relevant evidence, redacting and annotating sensitive material when appropriate.

Programme is well structured with monthly sessions with the provider and sufficient time each week to conduct further research or to conduct practical tasks. I also have an outstanding team leader who ensures time is appropriately divided and who is always there to support.

As mentioned before, my team leader is outstanding. They always offer support and assist any time I get stuck. I could not thank them enough for all their efforts and for always being there for me.

We have our monthly sessions as well as a constructive feedback upon submission of each assessment. We are also being offered additional contact if we ever require any further information or clarification.

It supports greatly the legal aspect of the job and helps to build knowledge around what my daily job involves.

Yes

DWP is a great place to learn, make new friends and enhance your skills / knowledge. Along with my current role I was also able to explore other interests within fair treatment and anti bullying and harassment networks which I am now part of. I also joined language network where I further enhance second language.