Customer advisor Review
at Lidl
Degree Apprenticeship
Retail Manager
Runcorn
Review Submitted: February 2025
Overall Rating
3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
3/5
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Skills Development
2.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I am a customer advisor so my day to day involves working stock and operating the tills.
To what extent do you enjoy your programme?
4/5
I am thoroughly enjoying my programme at the moment, the workload can be significant at times and if you don't manage your time effectively it can quickly build up.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have developed many new academic skills and built upon existing ones. Within work I have majorly developed my time keeping and organisation skills which allow me to manage my time and efforts more effectively and complete tasks to a high standard.
Structure and Support
How well organised/structured is your programme?
2/5
From a Lidl perspective it has been relatively well organised, in my experience I haven't had any issues but I know of other people on the course who have dropped out due to the stress of things not being organised and or explained enough. From a training providers perspective Kingston have been neither here nor there when it comes to organisation they all need to communicate with one another before conveying the information to us. The information they provide us with sometimes is contradictory.
How much support do you receive from your employer?
4/5
My specific store manager has been fantastic at accommodating my needs and the expectations from a studying and assignment perspective.
How much support do you receive from your training provider when working towards your qualifications?
3/5
There are a plethora of support systems in place from Kingston university and they have been explained to us many times. I haven't personally used them but I know where I need to go if support was needed.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
I don't think the current modules or assignments really help me in my current role as customer advisor, I know when I progress to management that the topics and skills will become more relevant and understanding them will give me an edge in such a competitive market.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
Not at all
Recommendations & Advice
Would you recommend Lidl to a friend?
Yes
Why?
I think they have treated me very well so far. The job is hard and demanding a times but it is very rewarding. I also find my personal values align with Lidls meaning its easier for me to see a future with the company.
What tips or advice would you give to others applying to Lidl?
Be prepared for the workload, it is not for the faint of heart. Long days and physically demanding but very rewarding.
