2nd Line Avaya Business Switch Engineer Review
at BT Group
Level 3 Apprenticeship
Computer Science
Birmingham
Review Submitted: February 2025
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
We do checks of Avaya phone systems and deal with issues arising from them and the systems they use.
To what extent do you enjoy your programme?
4/5
I very much enjoy learning and being involved with systems around us.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yeah i have learnt a whole deal about how phones work.
Structure and Support
How well organised/structured is your programme?
4/5
Very organised
How much support do you receive from your employer?
4/5
The employer gives me any support required.
How much support do you receive from your training provider when working towards your qualifications?
4/5
We receive a lot of support.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I think the apprenticeship could be better suited toward the role but it is still useful.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yeah there is always activites to get involved in if you wanted to.
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Great working environment and a very supportive employeer with opportunities to learn and progress your career.
What tips or advice would you give to others applying to BT Group?
Spend time networking and just learning.
