Executive Officer Review

Item: Executive Officer at Department for Work and Pensions
Rating: 3.9
Author: Anonymous

at Department for Work and Pensions

Level 3 Apprenticeship

Customer Service

Birmingham

Review Submitted: February 2025

Overall Rating

3.9 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

4/5 - Skills Development

3.6/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

I am a work coach that helps customers to find work (or more hours) and may give them tasks to do. I speak to claimants on daily basis to get updates on there work search activities.

To what extent do you enjoy your programme?

4/5

Overall am having a really good time learning about different aspects of working in Operation Delivery.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

Yes i have learnt a lot in regards to working in operation delivery , providing excellent customer service , about equality diversity and inclusion, about information management , GDPR , productive working etc

Structure and Support

How well organised/structured is your programme?

4/5

I think overall its pretty well constructed and planned around the learning needs of claimant.

How much support do you receive from your employer?

4/5

My line manager is supportive overall.

How much support do you receive from your training provider when working towards your qualifications?

4/5

They are supportive apart from some of the learning plans that i struggled to understand and complete myself that i think they should provide support on.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

3/5

I think understanding customer needs and working as a Team are one of the many good things that i learned via this Apprenticeship.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

3/5

yes not many as this is a customer facing role but we do organise some fun activities once a month.

Recommendations & Advice

Would you recommend Department for Work and Pensions to a friend?

Yes

Why?

I have been a part of civil service from the last 5 years almost and they offer a great work life balance , they understand your needs and are supportive thorough out , i am proud to be small part of DWP.