Administrative Officer in Debt Management Review
at Department for Work and Pensions
Level 3 Apprenticeship
Customer Service
Birmingham
Review Submitted: February 2025
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Telephony based role whereby customers have bene overpaid a benefit and that money needs to be recollected back
To what extent do you enjoy your programme?
4/5
I enjoyed my tutor, she was really helpful, advised me a lot and provided me with a lot of support
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Developed my communication and leadership skills
Structure and Support
How well organised/structured is your programme?
4/5
For me it was structured well but that was due to my tutor, however my friends didnt have the same experience
How much support do you receive from your employer?
4/5
I received a lot of support
How much support do you receive from your training provider when working towards your qualifications?
4/5
I received a lot
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Not at all
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Part of the People Group whereby we care about the wellbeing of the staff in office and wider community
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
Its really flexible, no pressure
What tips or advice would you give to others applying to Department for Work and Pensions?
Use the STAR method
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