work coach Review

Item: work coach at Department for Work and Pensions
Rating: 2.6
Author: Anonymous

at Department for Work and Pensions

Level 3 Apprenticeship

Customer Service

Romford, Greater London

Review Submitted: February 2025

Overall Rating

2.6 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

3/5 - Overview of Role

5/5 - Skills Development

2/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

i deal with the public advisng and helping them with benefits

To what extent do you enjoy your programme?

1/5

i don't, it is poorly constructed and based around a retail job and very little relevance around what i do

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

yes i have learnt various new skills such as active listening

Structure and Support

How well organised/structured is your programme?

1/5

its not, im sure its good for someone who is dealing face to face with a company but for a govenment department it has little to offer

How much support do you receive from your employer?

5/5

my employer supports me very well i am given the day to do it and ensure that im free to concentrate on it

How much support do you receive from your training provider when working towards your qualifications?

1/5

since the introduction in December 2024 i have had communication once with my tutor and that was because i raised a question but apparently will contact me once a month

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

2/5

i think it will help as I'm technically working in customer service roll

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

1/5

not that im aware

Recommendations & Advice

Would you recommend Department for Work and Pensions to a friend?

Why?

i have got several modules that require my tutor to participate in and mocks that I'm supposed to do and these need my tutor to organise and yet they haven't been done, i doubt they have even looked at it