Infrastructure Engineer Apprentice Review

Manage the estate's internet and internal application access and the vendor relationship who provides the solution. Provide 3rd line support for incidents as well as consultation and advice on how to connect new applications via the solution.

The provider has provided a clear structure that is easy to follow, however their organisation sometimes leaves things to be desired. Communication is sporadic and often unclear. Decisions are sometimes made without consultation.

I couldn't ask for much more support from my employer. They give me as much time as I need, well above the minimum required. I've spoken to previous apprentices as well as others doing a similar course and have support for my health and wellbeing as well as ensuring I can keep my work life balance.

Meetings every 2 months with a coach although my coach has changed several times in less than 2 years meaning a lack of continuity and continual need to adjust to new ways of working. There is plenty of support available from the academic team with regular workshops and one on one sessions. There's also a welfare team available if needed.

I've learnt so much about IT that I didn't before that its giving me a firm basis for my future career. Some modules have been more helpful than others in helping develop applicable knowledge or skills.

Yes

They're a very good employer who have a modern way of working. You receive good compensation and plenty of support if studying. There's a continual focus on development and helping you become the employee you want to be in the role you want.