Executive officer Review
at Department for Work and Pensions
Level 3 Apprenticeship
Business Operations
Leicester
Review Submitted: February 2025
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
In my role, I review universal credit claims from ID verification, to analysing bank statements, checking other elements such as housing, children etc, to ensure that claimants are getting paid the correct amount. In this we may be faced with challenges such as claimants with severe mental health conditions, feeling suicidal etc.
To what extent do you enjoy your programme?
5/5
Now that I am more confident in this role I enjoy working on the claims and interacting with claimants.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes I have overcome my 'fear' of speaking on the phone to people who I cannot see. This role has given me ability to make executive decisions on certain matters.
Structure and Support
How well organised/structured is your programme?
4/5
Its well structured.
How much support do you receive from your employer?
5/5
Our employer is very supportive and we are able to turn to them at any point
How much support do you receive from your training provider when working towards your qualifications?
5/5
I have received a good amount of support from my training provider. He has given me the ability to strive forward and try to achieve the best
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It has given me an insight into how managers role is, and what they need to do to make decisions, and other things. Using what I learn with my training provider I am able to use it
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yes we have an array of things going on, we have social gatherings, pub quizzes, comedy nights, wellbeing hour etc.
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
DWP is inclusive and understanding of all situations. It gives you the ability to be flexible especially if you have caring responsibilities
What tips or advice would you give to others applying to Department for Work and Pensions?
Be prepared to work hard and put your 100% in but you will also receive flexbiltiy and other perks
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