HEO Review
at Department for Work and Pensions
Higher Level Apprenticeship
Customer Service
Birmingham
Review Submitted: February 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a HEO team leader with lead areas for Quality Assurance.
To what extent do you enjoy your programme?
5/5
Programme is great as it allows me to stretch myself.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, Project Management tools.
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised and structured.
How much support do you receive from your employer?
5/5
Lots of great support from my line manager.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider is great. Trainer is amazing too.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Qualification will help me.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Professional networking events and I have graduated from our Leaders Like You programme.
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
Programme is well structured.
What tips or advice would you give to others applying to Department for Work and Pensions?
Work hard and things usually work out. You have the support of so many people around you.
Universal Credit Review agent
at Department for Work and Pensions
- Level 3 Apprenticeship
- Swindon, Wiltshire
-
4
Administration Officer
at Department for Work and Pensions
- Level 3 Apprenticeship
- Dudley, West Midlands
-
2.3
Executive Officer
at Department for Work and Pensions
- Level 3 Apprenticeship
- Pontypridd CF37 5YN, UK
-
4.4
Administrative officer
at Department for Work and Pensions
- Level 3 Apprenticeship
- Dudley, West Midlands
-
3.9
