Digital Service Manager Review
at Department for Work and Pensions
Level 3 Apprenticeship
Information Technology
Newcastle upon Tyne
Review Submitted: February 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Managing digital services to investigate and fix any issues to prevent any downtime to essential systems across the DWP.
To what extent do you enjoy your programme?
5/5
While still early, everyone I have interacted with so far has been great. I very much am enjoying the programme.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
While still very early in the role, I am developing my knowledge of each system and their functions to ensure they are working correctly.
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised and structured with a precise schedule to follow over the net year and a half.
How much support do you receive from your employer?
5/5
My employer supports me at every step through the apprenticeship and is always malleable to help fit my learning needs.
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot of support, mostly in the form of 3 days a month learning and regular progress meetings. They are also available for me to contact separately if I have any issues.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It will be very useful for the role as everyone else on the team without it tends to only specialise in one particular field whereas I will be helping all different sections.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes occasionally events like these will pop up.
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
Great people, great atmosphere and very generous to their employees.
What tips or advice would you give to others applying to Department for Work and Pensions?
Go for the behind the scenes work, its more interesting and less stressful.
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