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MAG Airports

Airport Operations Apprentice Review

at MAG Airports

Level 3 Apprenticeship

Business Operations

Manchester

Review Submitted: February 2025

Overall Rating

3 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

3/5 - Overview of Role
3/5 - Skills Development
2.8/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:
3/5
A 24 month course working in landside operations, bussing, car parks, terminal security, airfield security and airfield operations
To what extent do you enjoy your programme?
3/5
A varied role working with sound colleagues but encountered many issues in the first few months such as late rosters, disorganisation and no accountability from senior managers

Skills Development

Have you learnt any new skills or developed existing skills?
3/5
Customer service skills, problem solving, decision making

Structure and Support

How well organised/structured is your programme?
3/5
Has got better recently but has been very poor with managers not knowing who we are and our names etc. No ownership taken and no steady manager of the program throughout
How much support do you receive from your employer?
3/5
Basic support with little understanding from mangers of the program
How much support do you receive from your training provider when working towards your qualifications?
3/5
Supported by Trafford College more specifically Alex our tutor but can only go so far and was unaware of the extent of issues we faced at MAG
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
Not really focused on operations - more focused on aviation law and basic health and safety
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Networking events

Recommendations & Advice

Would you recommend MAG Airports to a friend?
Yes
Why?
Lots of opportunities and a great place to work but not as an apprentice
What tips or advice would you give to others applying to MAG Airports?
Look around at the extend of the roles offered
In This Review
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