Senior Financial customer advisor Review
at NatWest Group
Level 3 Apprenticeship
Customer Service
Stoke-on-Trent, UK
Review Submitted: February 2025
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role within the international and higher education team involves me providing and supporting customers with any specialised financial queries they may have. I help customers with all sorts of queries from basic return payments to any account maintenance or servicing.
To what extent do you enjoy your programme?
5/5
I enjoy it a lot.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Strong relationships with customers and colleagues.
Problem solving.
Time management.
Financial knowledge.
Problem solving.
Time management.
Financial knowledge.
Structure and Support
How well organised/structured is your programme?
5/5
Well organised
How much support do you receive from your employer?
5/5
A lot. Especially me being an apprentice i feel like a lot of support has been given to me.
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
A lot
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Not really any sport events but i would love to be part of any sport events. Loads of charity events happening within natwest.
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
Strong organisation that aims to progress individuals throughout their career
What tips or advice would you give to others applying to NatWest Group?
Make a load of connections where possible. The amount of opportunities you can take by making connections
