Level 2 Front of house Team member Review
at Mitchells and Butlers
Level 2 Apprenticeship
Hospitality Management
Manchester
Review Submitted: February 2025
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I am a front of house team member. My role is to provide our guest with an excellent service. Everyone guest come for the steak experience and as a steak expert, it is my role to make sure they experience it at 100%
I helped the guest with their steak choice by giving them steak recommendations and wine pairing.
I helped the guest with their steak choice by giving them steak recommendations and wine pairing.
To what extent do you enjoy your programme?
4/5
It was very helpful and instructive. I leaned a lot.
I really enjoyed it.
I really enjoyed it.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I learned how to provide an effective costumer service. Learned how to make sale that align with the guest desire.
I improve my communication and my ability to work in a team with people from different backgrounds.
I improved my sales skills and learned how to market a product to a guest based on their taste.
I improve my communication and my ability to work in a team with people from different backgrounds.
I improved my sales skills and learned how to market a product to a guest based on their taste.
Structure and Support
How well organised/structured is your programme?
4/5
My coach was amazing. He was always available for me and gave me some good instructions.
The program was easy to follow because of Lifetime.
The program was easy to follow because of Lifetime.
How much support do you receive from your employer?
4/5
My supervisor was an ex apprentice so she helped me a lot and make sure to answer all the questions I had.
My manager helped me with my business project by providing me my subject and gave me time to work on it.
My manager helped me with my business project by providing me my subject and gave me time to work on it.
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot. My coach has been the most helpful, he was always there for me and always answering my questions.
He didn’t hesitate to keep me when I moved jobs. I left Nando’s for Miller and carter. I am very grateful to him and his professionalism during the whole course.
He didn’t hesitate to keep me when I moved jobs. I left Nando’s for Miller and carter. I am very grateful to him and his professionalism during the whole course.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I learned about the customer demand and their relationship to a product. This helped me narrow what the guests are looking for when they come to our premises, it helped me with sales and recommendations to the guests.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Recommendations & Advice
Would you recommend Mitchells and Butlers to a friend?
Yes
Why?
The company really take his employees wellbeing and skills development to heart.
What tips or advice would you give to others applying to Mitchells and Butlers?
Just be yourself.
