Hospitality Review
at Mitchells and Butlers
Level 2 Apprenticeship
Bar and Waiting
Peterlee
Review Submitted: February 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role is Front of House, which involves, serving customers food and drinks, serving and cleaning table, taking out food, preparing deserts, making sure everyone has a pleasant experience. To go above and beyond to ensure we are the best we can be.
To what extent do you enjoy your programme?
5/5
I really loved it. The help was there when I needed it. Everything was easy and straight forward to learn. Help was always there when I needed and my learning coach was super understanding.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Confidence has been the biggest development I have made. Having faith in myself and believing I can overcome my anxiety with the knowledge I have learnt.
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised. Everything was explained to me at the beginning.
How much support do you receive from your employer?
5/5
I receive a lot of support whenever I need it. Even when I am curious about the technical side of things in the office.
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot of training support. Always there to ask questions.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
All of it. The amount of things I have learned had helped me come out of my shell and enjoy interacting with customers.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We have a work bingo. Each day there is a list of items we try to upsell. For example, selling sides, wines, desserts. The winners get a prize.
Recommendations & Advice
Would you recommend Mitchells and Butlers to a friend?
Yes
Why?
You feel a sense of accomplishment when you complete say an apprenticeship or hosted a big event.
What tips or advice would you give to others applying to Mitchells and Butlers?
Just be yourself. Don’t hesitate to ask for help. There will be people to help you, no matter how many times you ask the same question.
