Seniour Financial Customer Services Adviser Review
at NatWest Group
Level 3 Apprenticeship
Banking
Liverpool
Review Submitted: February 2025
Overall Rating
2.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
3/5
-
Skills Development
2.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My current role involves supporting the business with its sector support operations helping with document auditing processes alongside my apprentice role.
To what extent do you enjoy your programme?
4/5
I enjoy the learning side of the apprenticeship however the provider of the job role can make some aspects of fulfilling your full capabilities in programme, a bit difficult,
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Learnt how to manage customer data and to interact with many different aspects of the bank and the wider group.
Structure and Support
How well organised/structured is your programme?
4/5
Well structured with clear learning plans, dates for exams and studies all clearly laid out with any changes communicated way in advance.
How much support do you receive from your employer?
2/5
They are very supportive being keen to help me with as much data and info with regards to supporting a robust portfolio however it depends where you get placed as to how easy or supportive management may be.
How much support do you receive from your training provider when working towards your qualifications?
3/5
a lot of support and the coaches are always on hand to support you when you need a hand or want to schedule a zoom with them to ask questions.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
it hasnt much since my prog is very customer focused however where i was placed was not customer facing at all and this presents a large challenge to me
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
The early careers and apprentice team in the bank are so passionate about your development and have many sessions through out the year to keep your skills sharp.
What tips or advice would you give to others applying to NatWest Group?
Go for it! even if you have no bank knowledge like i didnt and never saw myself working for them it is one of the best decisions ive ever made.
