Sales Clerk Review

Item: Sales Clerk at GTR (Govia Thameslink Railway)
Rating: 3.3
Author: Anonymous

at GTR (Govia Thameslink Railway)

Level 3 Apprenticeship

Customer Service

London

Review Submitted: November 2024

Overall Rating

3.3 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

3.5/5 - Overview of Role

4/5 - Skills Development

2.4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

As a ticket office sales clerk i sells tickets, handle resverations, and provides customer service at stations. Daily tasks include processing tickets sales, managing payments, answering questions, and resolving ticketing issues. I also keep records, prepare sales reports, and ensure smooth operations on my station daily.
My key skills include customer service, attention to details and time management. This role is fast paced and involves frequent customer interaction and use if ticketing systems.

To what extent do you enjoy your programme?

3/5

Overall, i found my course highly enjoyable and impactful. it provided me with not only the skills and knowledge needed for my career but also the confidence to apply them effectively.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

New skills i have learned as a ticket clerk.
1. Customers service and conflict resolution
2. Cash handling and accuracy
3. Time management under pressure
4. Multitasking during peak times
5. Communication with my colleagues and customers, just a few to mentioned that i trying to developed.
New things i have learn is team collaborations, sharing responsibilities and supporting others. How to build workplace etiquette, adaptability and a proactive approach to tasks. I skills contribute to my day to day growth in my field.

Structure and Support

How well organised/structured is your programme?

2/5

I believe the 1 file isn't very user friendly, it may be due to factors like its layout, ease of navigation. One of my big struggle.

How much support do you receive from your employer?

2/5

Little to none. Sorry.

How much support do you receive from your training provider when working towards your qualifications?

3/5

I must say they have tried, but me personally lacking in some areas. Confident being my fear.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

This training has directly supports my daily resposibilities, making me more effective and prepared for complex tasks, and it helps build a solid foundation going forward.