Revenue Control Officer Review

Item: Revenue Control Officer at GTR (Govia Thameslink Railway)
Rating: 4.9
Author: Anonymous

at GTR (Govia Thameslink Railway)

Level 3 Apprenticeship

Customer Service

Luton, Bedfordshire

Review Submitted: November 2024

Overall Rating

4.9 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

4/5 - Skills Development

5/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

My role is customer service, answering customers' querries, checking the validity of train tickets, issueing mgs and penalty fare when the need arises.

To what extent do you enjoy your programme?

5/5

I am enjoying it because everyday, I am discovering and improving in different areas of leadership management. Therefore, I am enjoying it to a very high extent.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

Yes, my appenticeship programm has helped me to improve in my listening skills, communication skills, presentation, mentoring, team player, leadership, time management, interpersonal communication, presentation, and critical thinking.

Structure and Support

How well organised/structured is your programme?

5/5

I think my programm is well organised and structured because it doesn't put pressure on me, and the timetable and meeting with the work-coach is perfect.

How much support do you receive from your employer?

5/5

I receive alot of support from my employer.

How much support do you receive from your training provider when working towards your qualifications?

5/5

I receive many support from my tranining provider which is helping me to have a stress-free traning.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

My qualification through my training provider is helping me everyday to achieve to improve in both my job role and my personal life.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/5

Yes, there are extra-curricular activities which I am involved in at my work. For example social activities and networking.

Recommendations & Advice

Would you recommend GTR (Govia Thameslink Railway) to a friend?

Yes

Why?

Because they are well organised and reliable. They have staff with great experience who put their experience into work thereby making the apprenticeship programm easy and simple to handle.

What tips or advice would you give to others applying to GTR (Govia Thameslink Railway)?

They should not delay because it will be an eye-opener to different area and it will help them to discover their strength. It will be of great benefit to their work life and personal life.

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