Case Manager Review
at Department for Work and Pensions
Level 2 Apprenticeship
Customer Service
Basildon, UK
Review Submitted: May 2024
Overall Rating
2.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
-
Overview of Role
3/5
-
Skills Development
2.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
case manager for dwp. people who claim universal credit, we send them money, answer queries, ring them to keep on their claim and what they need to do that is outstanding
To what extent do you enjoy your programme?
2/5
The programme is okay
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Yes, team working, confidence, case management, time management
Structure and Support
How well organised/structured is your programme?
1/5
It has a structure to the showcase side, everything else does feel a bit over the place
How much support do you receive from your employer?
4/5
Team leaders and team members are very supportive, if and when needed
How much support do you receive from your training provider when working towards your qualifications?
3/5
training provider is also very spportive and available whenever help is needed
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
i dont think the qualification will make a difference
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
yes there is various activities, clubs, groups to attend to provide with new things to do
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
Good to their employees, allow for a healthy work and life balance and take life choice and growth into consideration
What tips or advice would you give to others applying to Department for Work and Pensions?
Its a stressful job but most the time rewarding seeing outcomes
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