Service Guide Review
at BT Group
Level 3 Apprenticeship
Customer Service
Darlington
Review Submitted: May 2024
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Service guide, helping with email/broadband/landline/tv/sport on BT/EE. Also cover managers, help on the help desk, help train new staff and recently had a secondment.
To what extent do you enjoy your programme?
4/5
Lots of information and new learnings
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes, lots of new skills and learnings about coaching, mentoring, providing support to team memebers, leading briefings and meetings and gaining confidence.
Structure and Support
How well organised/structured is your programme?
3/5
Fairly organised and structured. All sessions were delivered on dates given and in time frame given.
How much support do you receive from your employer?
4/5
I have received great support from BT and had sessions with different managers etc to go through new learnings.
How much support do you receive from your training provider when working towards your qualifications?
3/5
Support has ben good. My tainer proactively asks if I need help and has generally provided support when I need it.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel it has helped me learn new things and gain more knowlegdge for my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Events the work place holds
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Good place to work
What tips or advice would you give to others applying to BT Group?
Be open and adaptable to change as things change all the time.
